How HCM Supported The Customer

Project Management

The team supported the customer’s project management activities, including the strategic planning and monitoring of timelines and milestones, resource allocation, risk mitigation and budget controlling. Acting as the interface between the project sponsor, the internal stakeholders, the software service provider, and the local HR responsible, the team strongly fostered collaboration among the stakeholders and ensured the project’s quality standards.

SuccessFactors System Architecture

The workstream established a cohesive and unified HR Core system with Employee and Manager Self-Service functionalities (ESS and MSS). Additionally, they seamlessly integrated all SuccessFactors Talent Modules into the system, enabling the customer to run global talent processes efficiently, supported by real-time reporting and trend analysis capabilities, which provide valuable insights into critical HR metrics.

Business and System Support

Through a thorough analysis of the client’s HR operations, the project team provided expert guidance on optimising HR business processes using SuccessFactors. They identified opportunities to streamline workflows, enhance efficiency, and improve overall HR effectiveness. The project involved workshops and consultations with key stakeholders to gather requirements and align SuccessFactors with the client’s unique HR needs. The team then provided strategic recommendations on configuring SuccessFactors modules to align with best practices and industry standards.

Data Migration

In the Data Migration workstream, the team supported the customer with exporting the core and compensation data from the legacy systems. It worked with the raw data and additional transformations to prepare the data for import into Employee Central. With the expertise in handling diverse data requirements, the team was also able to deal with complex setups and data sets of specific countries.

Software-Testing

The team meticulously tested the SuccessFactors Suite on global and country-specific levels for all 18 countries involved. In addition to developing the test cases, the team orchestrated essential test phases, including data migration testing, iteration testing and user acceptance testing. Coordinating with 40 local testers worldwide, the team overcame challenges such as short timeframes per country by running test phases in parallel for multiple countries and providing vital support to local HR during testing.

Change & Communication

A comprehensive change approach was developed to support the customer in managing change effectively, creating and coordinating the distribution of Go-Live communication and transformation material for all countries. Based on best practice approaches and proven change management methods (e.g., change impact analysis), the team ensured seamless alignment and successful change management.

PeopleDoc

Implementing PeopleDoc as a cloud-based personnel file for all employees presented unique challenges, particularly concerning document retention in compliance with local legal requirements. The team adeptly streamlined various local legal approaches, following best practices and legal advice to ensure a smooth implementation of the PeopleDoc solution.

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